Privacy Policy

Last updated: 20 May 2026

This Privacy Policy explains how Prawle Festival (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, purchase tickets, sign up to updates, contact us, or attend our events.

1. Who We Are

Prawle Festival
East Prawle
South Devon
United Kingdom

Website: www.prawlefestival.co.uk

For privacy-related enquiries, please contact us via the contact details available on our website.

2. Information We Collect

We may collect and process the following personal information:

Information you provide directly

  • Name

  • Email address

  • Telephone number

  • Billing information

  • Ticket purchaser and attendee details

  • Booking information

  • Messages submitted through contact forms

  • Mailing list preferences

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Website usage statistics

  • Referral information

  • Cookie and analytics data

Payment Information

Payments may be securely processed by third-party providers such as:

We do not store full payment card details on our own systems.

3. How We Use Your Information

We may use your information to:

  • Process ticket purchases and bookings

  • Send tickets and booking confirmations

  • Manage event entry and attendance

  • Communicate important event updates

  • Respond to enquiries

  • Operate and improve the website

  • Send marketing communications where consent has been given

  • Prevent fraud and misuse

  • Meet legal and regulatory obligations

4. Marketing Communications

If you sign up to our mailing list or opt in during booking, we may send:

  • Festival news and announcements

  • Line-up updates

  • Ticket release information

  • Event reminders

  • Promotions and special offers

You can unsubscribe at any time using the unsubscribe link included in our emails.

We may use third-party email marketing providers such as:

5. Cookies & Analytics

Our website uses cookies and similar technologies to improve user experience and analyse website traffic.

These may include:

  • Essential website cookies

  • Analytics cookies

  • Marketing cookies

  • Embedded content cookies

We may use services including:

Where legally required, non-essential cookies will only be used after consent has been provided through our cookie banner or consent settings.

You can manage cookie preferences through your browser settings.

6. Ticketing & Event Operations

For ticketed events, we may collect and use information including:

  • Ticket holder names

  • Order and transaction details

  • QR code and entry validation data

  • Attendance records

This information helps us:

  • Validate entry

  • Prevent ticket fraud

  • Manage venue and event capacity

  • Contact attendees about schedule or event changes

  • Improve future events

7. Photography & Filming

Photography and video recording may take place during festival events for promotional, marketing and archival purposes.

By attending Prawle Festival, you acknowledge that images or footage in which you may appear could be used on:

  • Our website

  • Social media channels

  • Promotional materials

  • Press and marketing content

If you have concerns regarding photography or filming, please contact event staff during the event.

8. Sharing Your Information

We do not sell personal information.

We may share information with trusted third parties where necessary to operate the festival and website, including:

  • Payment processors

  • Ticketing platforms

  • Website hosting providers

  • Email marketing providers

  • IT and analytics providers

These providers are required to process personal information securely and in accordance with applicable data protection laws.

9. Data Retention

We only retain personal information for as long as reasonably necessary:

  • To provide services

  • To manage bookings and events

  • To comply with legal, accounting or tax obligations

  • To resolve disputes and enforce agreements

10. Your Rights

Under UK data protection law, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Restriction of processing

  • Objection to marketing

  • Data portability

  • Withdrawal of consent where applicable

To exercise your rights, please contact us via the details on our website.

You also have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO)

11. Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no online platform can guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites including ticketing providers, social media platforms and partner websites.

We are not responsible for the privacy practices or content of external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date.

14. Contact

For any questions regarding this Privacy Policy or your personal data, please contact us via:

www.prawlefestival.co.uk/contact